Customer Success Manager

Customer Success Manager role at Vercel, responsible for owning consumption targets across a portfolio of Enterprise accounts, building relationships with senior engineers, and driving adoption of Vercel's platform.

Requirements

• Commercially minded
• Technically confident in modern frontend architecture, CI/CD pipelines, and AI-native development
• Long-game thinker with ability to build relationships over months and years
• EBR practitioner with experience in running executive engagement programmes
• Energised by organisational complexity and able to build internal coalitions for platform adoption
• Disciplined and structured with proactive engagement cadence
• Curious, direct, and opinionated with ability to push customers toward better architectural and strategic decisions

Benefits

• Competitive compensation package
• Inclusive Healthcare Package
• Flexible Time Off
• Learn and Grow
• WFH budget