Case Manager

Veritas-HHS seeks a Case Manager to work at the Union County Child Support Services office in Monroe, NC. The Case Manager provides Child Support Services by managing a caseload to obtain results for customers.

Requirements

• Analyze case information and take next steps pursuant to State policies and procedures
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services
• Prepare legal documents and correspondence related to a case
• Work state system prompts to keep case information current and support automated case actions
• Perform annual reviews on assigned cases
• Perform initial locate activities
• Track own performance through special reports
• Receive, evaluate, and resolve customer problems and complaints
• Update state system with appropriate new information and records detail of customer contacts
• Take all actions available to resolve customer concerns

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• On Demand Pay
• Rewards Program