Collections Officer

We are seeking an experienced Collections Officer to join the friendly and close-knit team of Manx Collections, a reputable financial services provider. The successful candidate will work with empathy and professionalism to achieve the best possible outcomes for customers and the business.

Requirements

• Previous experience in a collections or arrears management role (essential)
• Experience gained within financial services, lending, or asset-based finance (preferred)
• A calm, empathetic, and customer-focused approach to debt resolution
• Strong negotiation and communication skills, both verbal and written
• Excellent organisational and time-management abilities
• Strong IT literacy, including CRM and Microsoft Office
• A proactive and team-oriented attitude – ready to support colleagues and get stuck in
• A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English

Benefits

• A salary up to £30,000 per annum
• Office-based role in Basingstoke, Monday to Friday, 9:00am – 5:00pm (35 hours per week)
• Friendly, collaborative team culture with a supportive management approach
• 25 days’ annual leave plus bank holidays
• Opportunities for growth within a well-established and expanding financial services organisation
• Discretionary bonus scheme
• Death in service – 4x annual salary
• Pension contributions 4% employer, 5% employee
• Employee Assistance Programme
• Various wellbeing and Social events throughout the year