Customer Concierge
Vero NetworksCorsicana, Texas, United States
Posted December 30, 2025
Full Time
About the Company
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities.
Job Description
The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home WiFi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency—removing barriers and providing a smooth, stress-free onboarding experience.
Requirements
- Customer service experience (retail, hospitality, call center, or similar preferred)
- Strong interpersonal skills—friendly, approachable, and patient
- Excellent communication skills
- Ability to explain technical concepts in a simple and clear manner
- Basic understanding of WiFi setup and streaming services (training provided)
- Problem-solving skills and ability to think on your feet
- Ability to build trust quickly and demonstrate empathy
- Reliable transportation and ability to travel to customer homes
- Comfortable working part-time with a flexible schedule