Customer Concierge

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber's services, visiting customers at their homes, and providing hands-on training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency, removing barriers and providing a smooth, stress-free onboarding experience.

Requirements

• Customer service experience (retail, hospitality, call center, or similar preferred)
• Strong interpersonal skills—friendly, approachable, and patient
• Excellent communication skills
• Ability to explain technical concepts in a simple and clear manner
• Basic understanding of WiFi setup and streaming services (training provided)
• Problem-solving skills and ability to think on your feet
• Ability to build trust quickly and demonstrate empathy
• Reliable transportation and ability to travel to customer homes
• Comfortable working part-time with a flexible schedule

Benefits

• Paid time off