A System Specialist will provide world-class leadership for high-profile orders and high-end service support with installations, startups, commissioning, and testing, scheduled and emergency services on Precision Cooling Products.
Requirements
- Relies on extensive experience and judgment to plan and accomplish work-related goals
- Perform a vast amount of extremely difficult and challenging work-related tasks
- Requires no direct supervision while leading and directing others
- Support start-up and commissioning activities for assigned projects
- Ensure sufficient man-power on site each day to perform start-up and site testing work
- Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
- Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Provide first level of tech support assistance to speed up problem resolution
- Provide daily status reports to Service management and sales rep
- Render on-site and phone assistance to customers
- Communicate with appropriate Technical Support/Engineering on equipment issues
- Provides Technical Support on-site or via Telephone to CE's
- Assist contractors as required during installation and commissioning of assigned projects
- Provides OJT to CE's on various types of equipment in the field
- Implement Field Change Notices (FCN) according to published guidelines
- Keep current on Safety Bulletins, Field Change Notices, and Service Tips
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – “14 hours rule”
- Report all work-related accidents or injuries within 24 hours to the appropriate personnel
- Provide accurate and timely reporting according to company guidelines;
- Time cards, expense reports, mileage reports, ticket closure, forms, et al.
- Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
- Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
- Assist with scheduling by working within the guidelines
- Delegate team tasks as needed
- Maintain company property according to company policies;
- Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer where applicable
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer/Contractor Meetings as required
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Understand and comply with company startup/escalation processes and procedures
- In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
- Maintain proper and adequate level of internal communications
- Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
Benefits
- Medical
- Dental
- Vision
- Disability
- Flexible PTO
- Holiday pay
- 401k
