Coordinator, Client Services

Vestwell is seeking an Employer Services Coordinator to work with Plan Sponsors, assist with administration issues, and provide memorable client experiences. The role involves assisting with a book of business, managing client expectations, collaborating with internal teams, and providing data-driven insights to improve the platform. The Coordinator will be a dynamic individual who can work cross-functionally and communicate effectively with clients and internal teams.

Requirements

• Team mentality and the ability to multitask while attending to a high volume of incoming inquiries.
• Strong time management and organizational skills to ensure the timeliness of all proactive and reactive communications.
• Strong commitment to superior customer service.
• Positive and proactive attitude.
• Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office.
• Excellent attention to detail and accuracy, proficient with numbers and basic calculations.
• Must be willing to work 9am ET to 6pm ET.

Benefits

• Competitive health coverage
• Generous vacation offering
• 401(k) plan