Manager, Customer Support
VetcoveUnited States
Posted March 17, 2026
70000 - 110000 USD
Full Time
About the Company
Vetcove is a fast-growing, mission-driven company modernizing the animal health industry by giving veterinary organizations the tools to focus more on patient care.
Job Description
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale.
Requirements
- Act as the “Voice of CX
- ,
- Partner with Leadership to understand the business processes, pain points, and goals of the organization
- Manage a team of support associates, provide training, onboarding, and measure performance
- Interview and help scale the support team
- Maintain and promote company best practices and standards for support
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline CX workflows
Benefits
- Comprehensive benefits package
- Bonus
- Equity
- Benefits (Full Time Roles)
