Customer Service Representative (German-speaking)

Via is using technology to transform transportation around the world. We're looking for a Customer Service Representative to work with our Operations team and provide telephone and email support to ensure the smooth daily operation of our services.

Requirements

• Fluent German (C2 or native) and English (C1 or C2)
• Good communicator and able to always find the right tone in different contexts
• Enjoy providing advice and support over the phone
• Remain calm in stressful situations and develop creative solutions in real time
• Passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
• Technology-savvy and enjoy working with modern IT tools

Benefits

• 100% work from home
• State of the art hardware
• Opportunity to work for a company with a strong mission
• £14.75 base hourly rate
• 28 days of vacation days inclusive of public holidays