
Job description
The Analytics & Reporting team powers the backend behind customer-facing analytics and reporting in the Genesys Cloud platform. We build the services that handle configuration, orchestration, data processing, and large-scale export delivery for enterprise customers worldwide. This is a collaborative, curious, and supportive group that values honest feedback, celebrates wins together, and believes good engineering happens when people genuinely enjoy working with each other.
Design, build, and operate backend services that process, transform, and deliver analytics and reporting data at scale. Own features end-to-end: requirements analysis, API and data model design, implementation, testing, deployment, and production support.
You will shape how analytics and reporting works for thousands of enterprise customers, make architectural decisions that stick, and grow alongside a team that values both engineering depth and a healthy, enjoyable work culture.
Company

Tech, Software & IT Services
Viacomms provides AI‑enhanced enterprise solutions that integrate unified communications and omnichannel customer experience platforms. Leveraging partnerships with leading technology providers such as Alara, Avaya, Genesys, Zoom, Zendesk, and Konnect Insights, the company designs, implements, and supports mission‑critical contact‑center, IP‑telephony, and AI‑driven chatbot solutions tailored to each client’s needs. With a focus on delivering measurable improvements in customer interactions, Viacomms offers a portfolio that includes Genesys Cloud, Zendesk, Avaya, Alara, Zoom, AI agents, and unified communication tools, backed by 24/7 technical expertise. Its solutions are deployed across key industries in Kuwait, helping organizations streamline operations, enhance service quality, and drive competitive advantage.
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Viacomms

Viacomms

Viacomms

Viacomms
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Genesys