Customer Service Representative, Lead

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. The Customer Service Lead is responsible for leading a team of Customer Service Representatives in a high-volume, fast-paced call center environment.

Requirements

• High school diploma or GED.
• Three (3) to five (5) years of Call Center Experience.
• PC skills, strong data entry skills, 10-key by touch, and the ability to effectively navigate through a Windows environment.
• Interpersonal skills: an ability to solve conflicts between team members; a knack for motivating others and giving constructive feedback.
• Accountability for their team's performance, confidence in their actions, and organization skills, especially planning.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan