Patient Service Representative - Internal Medicine

We are hiring a Patient Service Representative at Starling Physicians, a VillageMD company, to provide excellent customer service, direct patients, and maintain patient flow. The ideal candidate has previous PSR experience, excellent communication skills, and knowledge of medical office terminology.

Requirements

• Greets visitors, patients, and families in a friendly professional manner
• Maintains an efficient patient flow through the registration process
• Answers the telephone, directs calls, and takes accurate messages
• Posts self-pay charges, collects payments, and reconciles daily payments
• Scans insurance cards, processes verifications, and updates patient accounts
• Schedules appointments, enters orders for diagnostic tests, and procedures
• Communicates problems, concerns, or issues to the Office Supervisor/Manager
• Performs various clerical duties, such as faxing, photocopying, scanning, filing, and mailings
• Demonstrates flexibility with various work schedules and covers for other staff when asked
• Ability to commute to satellite offices as needed

Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages
• 401k savings plan