Customer Support Specialist
VinidexQueensland, Australia
Posted March 27, 2026
Full Time
About the Company
Vinidex is a leader in Australian manufacturing and supply of advanced pipe systems and solutions, connecting Australian people with water and energy. We provide a broad range of pipeline systems and solutions for building, infrastructure, irrigation and rural, mining and industrial, gas and energy applications. A proud Australian manufacturer, we have a history of over 60 years in Australia with proven long term performance and reliability. We are passionate about creating sustainable, innovative solutions for our customers and communities. Our commitment to safety, health and environmental sustainability is integral to the way we do business. Vinidex is backed by the strength of Aliaxis, a global leader in plastic piping solutions, with over 16,000 service professionals worldwide. This allows us to connect our customers with innovative technologies from around the world. Vinidex is a member of the Green Building Council of Australia, Vinyl Council, Plastics Industry Pipe Association of Australia (PIPA), Stormwater Australia, Irrigation Australia, Australian Water Association, Australasian Society of Trenchless Technology (ASTT) and Australian Pipeline and Gas Association (APGA).
Job Description
Customer Service Officer role at Rodney Industries, providing excellent customer service, resolving issues, and working collaboratively with sales, drafting, and production teams.
Requirements
- 2-3 years of experience in a Customer Service role in Manufacturing, Mining, Trade, or Civil Industry
- Exceptional communication skills, problem-solving, and decision-making abilities
- Computer literate with Microsoft Office skills and proficiency in ERP/CRM systems
- Knowledge of ISO 9001 requirements (desirable)
- Strong time management, coordination, and analytical skills
Benefits
- Flexible working hours
- Health and wellbeing program
- 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer
- Employee Assistance Program access
- Employee Recognition Programs and Service Awards
- Mentoring programs
- Diversity, equity, and inclusion opportunities
