Director - Global Contact Center Delivery & Excellence
Virgin VoyagesPlantation, Florida, United States
Posted March 27, 2026
Full Time
About the Company
“I'm often asked what it is that makes Virgin different. The simple answer is — our people” Sir Richard Branson At Virgin Voyages, we love the wide ocean waves, the sting of salt spray and the anticipation for places and experiences unknown. It’s exhilarating! That’s how travel should always feel. Our people are the heart and soul of our business. We are a passionate lot, united in our desire to create something really special for our future sailors. These sailors have challenged us to create something more audacious than the word “cruise” can capture. We've accepted the challenge. From our custom-designed ships, to our commitment to charting a greener course through the ocean’s blue, to delivering you a holiday where irresistible style has finally found its sea legs, we can’t wait to welcome you onboard. Virgin Voyages, the ship of things to come.
Job Description
The Director, Global Contact Center Delivery & Excellence defines the global contact center strategy and leads day-to-day operations across customer care, partner support, and back-office functions.
Requirements
- 7-10+ years of leadership experience in contact center operations or customer service environments
- Proven track record managing large-scale, multi-channel contact centers
- Strong knowledge of workforce management, service level frameworks, and operational KPIs
