Trainer KPO

Trainer KPO responsible for developing knowledge and skills of a company's workforce, ensuring workforce meets current and future business objectives.

Requirements

• Plan, conduct, coordinate, and implement comprehensive training program for processes and staff
• Prepare individual coaching plans, provide resources, and schedule orientation and ongoing training
• Develop individual results by maintaining policy and procedure resources, providing coaching, and conducting training sessions
• Determine training needs from inputs provided by operations team
• Improve training effectiveness by developing new approaches and techniques, making support available, and integrating support with routine job functions
• Update job knowledge by participating in educational opportunities, reading professional publications
• Be part of quality calibration and mentoring activities
• Be prepared to be flexible and innovative
• Plan and prepare for assessments, and ensure they take place at a reasonable pace that reflects trainee's progression
• Choose appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)
• Perform all other duties as required
• Review Training Materials at least once in quarter
• Ensure training completion details are maintained at a centralized location

Benefits

• None mentioned