Lead Trainer, Learning and Development

The Lead Trainer, Learning and Development is responsible for facilitating classroom/virtual training programs, developing content, and focusing on skills development for front-level associates.

Requirements

• Work on soft skill training program for various Business Units in the organization
• Partner with Business units to outline deliverables, expectations, and risks
• Assess training and development needs through various resources available
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness
• Define ROI on every training program delivered
• Design training courses and content necessary to meet training needs
• Monitor and measure effectiveness of all training programs
• Act as a liaison with L&D and the business units to ensure consistency with practices
• Contributes to process improvements and innovation in the L&D function
• Be a team player and act in accordance with the organization’s code of conduct always