Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. The company offers comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The role of Senior Account Manager involves developing and executing mid to long-term account strategies to drive upsell tactics, maintaining existing global accounts, and identifying new opportunities to grow revenue.
Requirements
- Overarching Account profitability management
- Orchestrating the relationships with the Client across the regions via the Regional Account Directors' alignment
- Being responsible for HQ contracting
- Onboarding of new Regional Account Directors
- Build the Account strategy for mid- and long-term perspectives; correct the tactics of up-sale according to Viseven marketing strategy
- Ensure Account budget planning and execution on an annual and quarterly basis
- Sustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thus increasing Viseven's revenue
- Execute meetings with customers and present Viseven solutions, collect & analyze high-level requirements
- Devise a scalable onboarding process for the strategic account while communicating with decision-makers and stakeholders on the customer side
- Create and implement workflow and process improvements to innovate the current operational process
- Drive internal change in their company, as needed, to maximize account growth
- Initiate hiring at HR, training, and developing professionals in the corresponding teams to ensure the provision of world-class customer service
- Provide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management, and project management)
- Support the service team so that they can maintain a positive customer relationship through both written and verbal communication, as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude
- Initiate, provide the vision, and manage the successful execution of high-level division projects & sales
- Interface directly with corporate functions (including Finance & Accounting, Legal, and Human Resources), internal business units and departments
- Ensure all policies and procedures are followed when the service team constructs work orders
Benefits
- Competitive Compensation: Regular performance-based salary and career development reviews.
- Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
- Career Growth: Opportunities for professional and career advancement.
- Paid Time Off: 18 business days per year (20 business days after 2 years of service).
- Sick Leave: 4 business days per year (non-documented) and 20 business days per year (documented).
- Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
- Medical Insurance: Comprehensive coverage.
- English Courses: Learning opportunities to improve your language skills.
- Professional Development: Participation in forums and conferences.
- Corporate Events: Regular team-building activities and events.
- Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
