Head of Support
Vitalize CareSan Francisco, California, United States
Posted April 14, 2026
Full Time
About the Company
Vitalize replaces traditional staffing operations with intelligent, automated systems to eliminate manual work, reduce unnecessary labor spend, and unlock patient capacity for hospitals.
Job Description
We're hiring a Head of Support to build a scalable support operation at Vitalize, a healthcare tech startup. The role requires a player-coach leader to design and implement support workflows, lead a team, and drive customer satisfaction. The ideal candidate has 3-8 years of experience in support or CX leadership, early-stage operating experience, and a strong understanding of customer communications and product influence.
Requirements
- 3–8 years of experience, with at least 2 years in a support or CX leadership role
- Early-stage operating experience at a tech startup (Seed → Series C)
- Has managed or led a team through a period of growth or change
- Systems thinker with an automation bias
- Strong customer communicator
- High-agency executor who acts without waiting for instruction
- Product-minded
Benefits
- Medical, dental, and vision insurance
- 401k and 401k match
- Unlimited PTO
- Bi-annual company retreats
- Reimbursement for gym subscription (~$100 per month)
- Reimbursement for BayWheels membership/new bike and Ubers
- In-office meals
