Coordinator Patient Care

Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed.

Requirements

• Two or more years related experience in medical terminology and/or in a call center environment
• High school degree or equivalent
• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
• Ability to effectively communicate at all levels of the customer interaction
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages
• Ability to work weekends and holidays as necessary
• Bilingual in English/Spanish a plus

Benefits

• Competitive compensation
• Health, dental, vision, life and disability insurance
• Pre-tax healthcare and dependent care flexible spending accounts
• Life insurance
• 401(k) plan with numerous investment options and generous company match
• Cancer and/or critical illness benefit
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Legal Insurance
• Roadside Assistance
• Affinity Program