Enterprise Customer Success Manager

Join vivenu, the global leader in event ticketing tech, as an Enterprise Customer Success Manager. Manage a portfolio of large, complex customers, build relationships, and drive engagement. Secure long-term partnerships and expansions through business reviews and strategy workshops.

Requirements

• Senior-Level Experience: 5+ years of experience in Customer Success, Account Management, or Consulting
• Live Events Expertise: Deep industry knowledge of the sports and live events ecosystem
• Executive Presence: Proven ability to navigate complex organizations and build authority with C-suite executives and ownership groups
• Complex Project Management: Experience owning structured delivery timelines and managing the risks associated with high-pressure "on-sale" events and system migrations
• Analytical Consulting: A data-driven mindset to monitor KPIs, identify churn risks, and translate platform adoption into tangible revenue growth for your clients
• Product Mastery: The ability to quickly master complex platform features and translate them into simple, effective training for sales, marketing, and ticketing teams

Benefits

• Top-tier Team: Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce
• Fast Growing, in All Aspects: Sifted consistently ranks us among the fastest-growing scale-ups in Europe
• Next-Gen Leaders & Insights: Work alongside some of tech's brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners
• Sustainable Growth: We scale sustainably on a profitable, VC-backed foundation with true product-market fit