VP of Global Customer Support & Service (d/f/m)
vivenu GmbHDusseldorf, North Rhine-Westphalia, Germany • United States •
Posted October 17, 2025
Full Time
About the Company
vivenu GmbH is a leading ticketing platform empowering event organizers to create memorable experiences through efficient, independent, and fully connected solutions. With services ranging from ticketing and access control to software development and customer success, vivenu serves over 800 premier brands worldwide, including the Grammy Awards and FC Schalke 04. Backed by $65 million in funding, vivenu aims to revolutionize event technology with a focus on personal growth and innovation.
Job Description
vivenu is seeking a VP of Global Customer Support & Service to redefine the live entertainment tech landscape. This role involves leading a global team, driving operational excellence, and ensuring customer satisfaction through efficient ticketing processes and support. The ideal candidate will be experienced in B2B customer support, scaling global teams, and managing a tech-focused team.
Requirements
- Proven leadership experience in B2B Customer Support, Service, and Experience.
- 10-15+ years total experience, including 5+ years in senior or global CX leadership roles.
- Experience managing multi-location global teams (ideally US and EMEA).
- Strong operational and process design capabilities.
- Deep familiarity with Intercom.
- Analytical mindset with ability to define and use KPIs.
- Executive presence with excellent communication and stakeholder alignment skills.
- Fluent in English, professional proficiency in German preferred.
Benefits
- Competitive Salary
- Comprehensive Benefits Package
