Sr Director, Customer Success

Vixxo is hiring a Senior Director of Customer Success to lead one of their strategic customer portfolios, owning retention, expansion, and overall customer health across a defined book of business. The role operates as a hybrid player-coach, directly managing key national accounts while developing a team of Customer Success account managers.

Requirements

• 8-12 years of progressive experience in customer success, account management, or enterprise/strategic sales in a B2B services environment
• 3-5 years of direct management experience of a team of CSMs, account executives, or equivalent customer-facing individual contributors
• Proficiency in Salesforce (or comparable enterprise CRM)
• Working familiarity with Gong (or a comparable conversation intelligence platform)
• Fluency in a consultative sales methodology
• Strong financial acumen