Sr Director, Customer Success

Vixxo is hiring a Senior Director of Customer Success to lead one of Vixxo's strategic customer portfolios, owning retention, expansion, and overall customer health across a defined book of business. This role operates as a hybrid player-coach, directly managing key national accounts while developing a team of Customer Success account managers.

Requirements

• 8 to 12 years of progressive experience in customer success, account management, or enterprise/strategic sales in a B2B services environment
• 3 to 5 years directly managing a team of CSMs, account executives, or equivalent customer-facing individual contributors
• Demonstrated track record of delivering net revenue retention and multi-million-dollar expansion revenue in a portfolio context

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance