Sr Director, Customer Success

We're hiring a Senior Director of Customer Success to lead one of our strategic customer portfolios, owning retention, expansion, and customer health across a defined book of business. This role operates as a hybrid player-coach, directly managing key national accounts while developing a team of Customer Success account managers.

Requirements

• 8 to 12 years of progressive experience in customer success, account management, or enterprise/strategic sales in a B2B services environment
• 3 to 5 years directly managing a team of CSMs, account executives, or equivalent customer-facing individual contributors
• Experience selling and expanding multi-trade service programs, SaaS-enabled services, or similar recurring-revenue business services, facilities services offerings