We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting. As Senior UX Designer, you’ll be a key part of the team and expected to take the initiative in ensuring the customers’ needs and our clients’ requirements are fully understood and met by the proposed solution.
Requirements
- Designing and running product definition and UX requirements workshops
- Scoping and managing a variety of both qualitative and quantitative research
- Analysing research data to identify and generate meaningful insights and behavioural patterns
- Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services
- Creating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc
- Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
- Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
- Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
- Presenting and communicating your ideas and design rationale both to working groups and C-Suite
Benefits
- Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills
- We’ll empower you to make a difference, allow you to be yourself, and respect who you are
- We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish
- We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges
- And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday
