Client Service Director
VML MAPAustin, Texas, United States
Posted February 3, 2026
Full Time
About the Company
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM.
Job Description
We are seeking a visionary leader to lead a dynamic team and create a lasting impact on one of our major clients. As a Client Service Director, you will lead, manage, and grow client workstreams, maintain close relationships with client stakeholders, and encourage growth and optimization within the team.
Requirements
- Proven track record in Client Service roles within digital agencies
- 5+ years in a senior leadership position
- Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe
- Experience with strategic management and implementation of IT projects within CRM and/or marketing automation
- Proven track record of managing large scale projects
- Extensive experience with people management
- Strong financial acumen and ability to manage budgets effectively
- Excellent communication skills
- Resilience and ability to handle difficult situations
Benefits
- Global network of over 30,000 employees across 150+ offices in 60+ markets
- Equal opportunity employer and committed to fostering a culture of respect
- WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics
