Account Manager

Vocus is seeking an experienced Account Manager to drive growth, retention, and long-term customer success. The role involves owning a portfolio of customers, strengthening relationships, and ensuring every client receives an exceptional Vocus experience.

Requirements

• 4+ years' proven experience in enterprise or mid-market account management in a similar Telecommunications or Technology related industry
• Strong capability in account planning, including white-space identification and expansion planning
• Proven experience managing C-suite or Government stakeholders with confidence and professionalism
• Strong commercial acumen, including contract renewals, pricing discussions, and commercial governance
• Demonstrated success in driving cross-sell/upsell opportunities and building healthy pipelines
• Excellent written and verbal communication skills
• Expert-level presentation skills, able to engage senior stakeholders and articulate value effectively

Benefits

• Diverse and dynamic teams with a supportive and inclusive culture
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities
• Flexible hours and a hybrid working environment
• Generous discounts to over 400 retailers
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more
• Study assistance programs to excel your personal growth, learning and development
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective