Engineer - Unified Communications Operations -Pune

VOIS (Vodafone Intelligent Solutions) is seeking an Engineer - Unified Communications Operations to provide comprehensive 2nd line operational support for Cisco Unified Communications and Voice over IP solutions in a global enterprise environment.

Requirements

• Deliver end-to-end 2nd line technical support for unified communications services across data centre infrastructures.
• Support technologies including Cisco Nexus 7K & 9K, Cisco ASA and Firepower firewalls, Catalyst switches, and routers.
• Manage and coordinate vendor interactions to ensure timely issue resolution.
• Resolve customer-reported incidents in line with defined service level agreements.
• Contribute to planning, assessment, and execution of change requests.
• Onboard new customers within the production environment, including configuration, testing, and updating inventory systems.
• Generate and analyse signalling load and traffic reports to enhance performance KPIs.
• Oversee technical service ramp-up activities such as installation, configuration, and platform setup tasks.
• Maintain and enhance knowledge bases and inventory databases for operational accuracy.

Benefits

• Potential career progression from 2nd line engineer to Subject Matter Expert (SME)
• Exposure to network transformation initiatives and automation programmes
• Collaboration with diverse global teams supporting large-scale telecom environments
• Ability to strengthen technical depth and operational excellence in a highly dynamic setting