ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

We are seeking an experienced Unified Communications professional to provide end-to-end second line operational support for Cisco-based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24x7, customer-facing environment

Requirements

• Experience in Unified Communications or network operations with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching
• Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration
• Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic
• Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing
• Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices

Benefits

• Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements
• Opportunities to progress from a second line operations role into a subject matter expert position
• Hands-on involvement in network transformation and automation initiatives
• A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams