Manager-ENGINEER UNIFIED COMMS 2ND LINE OPERATIONS - VOIS
VodafonePune, Maharashtra, India
Posted November 14, 2025
Full Time
About the Company
Vodafone is a global telecommunications leader offering mobile and fixed services, technology solutions, and connectivity. We empower people worldwide through innovative technology while fostering a culture of sustainability and inclusivity. Our mission is to connect individuals and solve complex challenges, providing career growth opportunities and work-life balance for employees.
Job Description
Vodafone VOIS is seeking an Engineer for Unified Comms 2nd Line Operations to join its dynamic team in Pune, India. The role supports 2nd line operations for Cisco Unified Communications services and Voice over IP solutions for global enterprise customers, ensuring overall availability of the Voice platform.
Requirements
- Provide end-to-end 2nd line technical incident support for Unified communications services
- Offer input for planning, assessment, and implementation of change requests
- Resolve reported incidents within service level agreements
- Request and manage vendor support activities
- On-board new customers on the production environment through changes, testing, and updates into the inventory database
- Manage technical service ramp-up, including installation, configuration, and coordination of setup tasks for network platforms
- Resolve external customer’s technical issues and attend conference calls that have this in scope
- Update, maintain, and improve the knowledge and inventory database
- Onboard and troubleshoot new customer deployments
Benefits
- Opportunity to work with cutting-edge technology in a global enterprise environment
- Exposure to a multinational work culture
- Continuous learning and development opportunities
- Collaborative and inclusive work environment
- Competitive compensation and benefits package