VOIS is seeking a Senior Manager-2nd Line Roaming Support Specialist to ensure the continuous availability, stability, and performance of international roaming platforms and services. The ideal candidate will have expertise in 3GPP technologies, including 4G and 5G SEPP, and a strong understanding of roaming and interconnect networks. The role requires 12+ years of telecom core operations experience, with expertise in platforms such as Tekelec DRA, Oracle STP, firewalls, number portability databases, 5G SEPP, and Tomia VAS systems.
Requirements
- Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs.
- Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes.
- Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software upgrades, capacity enhancements, certificates, security patches, and platform updates.
- Review and validate changes initiated by external teams to ensure risk-free implementation and continuous service availability.
- Monitor and optimise core network KPIs, identifying deviations and implementing corrective actions.
- Troubleshoot 2G/3G/4G/5G SA/NSA protocol-level message flows as per 3GPP standards.
- Collaborate closely with external vendors to resolve complex technical issues and obtain required support.
- Drive cybersecurity compliance by ensuring timely execution of patches and security hardening.
- Support new project transitions by reviewing HLDs and LLDs, conducting functional and non-functional validations, and performing system testing.
- Identify and deliver service improvement initiatives focused on operational tools, processes, and workflows.
- Participate in trainings and knowledge-sharing workshops to build expertise across the team.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
