Senior Manager_Amdocs Ensemble,Billing L2.5/L3 Support, Amdocs ADCC_Pune

The Senior Manager_Amdocs Ensemble,Billing L2.5/L3 Support will be responsible for governance to operations IT service, analyzing day-to-day data to improve operational KPIs, identifying opportunities for automation, and delivering significant improvements against operational KPIs. The role requires 10+ years of Amdocs Ensemble Billing L2.5/L3 and Amdocs ADCC experience, with a strong understanding of Amdocs Ensemble AR and Enabler Usage Processing. The role involves managing people, project, and stakeholder management, as well as building Amdocs Billing, AR, and ADCC skills in operations pillar.

Requirements

• 10+ years of Amdocs Ensemble Billing L2.5/L3 and Amdocs ADCC experience
• Expert in SDLC and ITIL process
• Strong Operational, analytical, problem-solving skills
• At least 12+ years of hands-on Technical Expertise in AMDOCS Billing or Enabler Usage Processing.
• Min 10+ years of Strong Telecom Domain Knowledge is must
• Experience of leading offshore delivery team of 10~12 people.
• Have Development experience
• Have a good understanding of e2e telecom business process especially for BSS/OSS
• Capacity Planning & Hardware Assessment and able to create technical roadmap for the product

Benefits

• 100% adherence to defined SLAs and KPIs
• 100% documentation as per quality team guidelines
• Drive efficiency through process improvement to continually improve service and reduce costs
• Actively participate in WAR ROOM investigations
• Participate in Periodic meetings with offshore teams on various aspects like performance, SLA/KPIs, issues/escalations etc.