CUSTOMER CARE OFFICER

We are looking for a Customer Care Officer who is passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives.

Requirements

• Sales Transactions: Process sales transactions accurately and efficiently.
• Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences.
• Inventory Management: Keep track of available stock and inform customers about product availability.
• Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.
• Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information.
• Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.
• Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.
• Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.

Benefits

• Career growth and development opportunities