Customer Care Representative

We are looking for Customer Care Representatives to provide high-quality service and create a positive customer experience at every point of contact. The role is part of the Front Office team of the Contact Center and reports to the Front Office Team Leader.

Requirements

• Previous experience of 1-3 years in a customer service role or Contact Center
• Familiarity with CRM or customer service systems
• Excellent communication skills in both spoken and written English
• Good knowledge of English language
• Organizational skills and attention to detail
• Teamwork orientation
• Customer service orientation

Benefits

• Unlimited-term employment contract
• Competitive compensation package and performance-based reward system
• Flexible work model prioritizing human collaboration
• Team-based private health insurance program
• Access to Volton's preferred products and services for employees
• Continuous education and professional development
• Career development opportunities within the Volton Group
• Modern working facilities with relaxation areas (break-out areas) and catering (restaurant & coffee shop)