Customer Care Team Leader
VoltonAthens, Attica, Greece
Posted March 16, 2026
Full Time
About the Company
Volton Hellenic Energy SA is a multi-service provider that powers Greece with Electricity, Natural Gas, and Telecommunications.
Job Description
Volton Hellenic Energy SA is seeking a Customer Care Team Leader to support the growth of its Contact Center team. The successful candidate will lead a team of 10-15 customer care representatives, monitor team performance, and support the development of customer care advisors.
Requirements
- Prior working experience of at least 2 years as a customer service team manager in a contact center
- Excellent written and verbal communication skills
- Fluency in English, with additional languages being an advantage
- Passion for providing exceptional customer service
- Ability to inspire and guide a team, delegate tasks
- Ability to plan, organize, effectively manage time
- Experienced user of CRM software and other customer support tools
- Previews working experience at telco and energy industry in a leadership position
Benefits
- Indefinite Contract
- Competitive Compensation: Attractive salary and bonus scheme
- Flexible working model
- Health insurance: Group health & medical insurance package
- Access to Volton products exclusively designed for our people
- Continuous training and professional development
- Career path opportunities within Volton Group
- Modern offices with break out rooms, restaurant-coffee shop
