The Shallow Subsidy Case Manager I directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. The Case Manager is responsible for conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination.
Requirements
- Provides case management services to Program Clients.
- Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
- Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
- Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
- Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
- Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position
- May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
- Clearly documents all client interactions along with required eligibility and demographic information.
- Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
- Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
- Performs all other duties as assigned.
Benefits
- Paid Holidays
- Paid Time Off
- Volunteer/Wellness Day
- Tuition Assistance
- Pension and 403b Retirement Plan
- Health, Dental, Vision, Pet Insurances
- Life Insurance (Including Accidental Death & Dismemberment)
- Accident Insurance
- Employee Assistance/Work Life Balance Program
- Employee Discount Program
- LifeLock with Norton