Customer Support Manager - Calgary

Are you looking for a new challenge with social, economic, and environmental impact? Do you want to boost your career and make a difference? Take part in the electrification of transportation by joining the team as a Customer Support Manager - Calgary! In this exciting role, you will provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly electric and hybrid platforms.

Requirements

• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data
• Oversee activities of Service Technicians, including troubleshooting, parts ordering, and part replacement on Nova Bus vehicles
• Investigate root causes and develop countermeasures for recurring issues
• Support fleet-wide campaign activities for Nova Bus vehicles
• Visit customer and company garages regularly to work with local teams and ensure required technical resources are available for field repairs
• Find viable commercial and technical solutions to ensure client satisfaction
• Act as the primary liaison with Nova Bus internal teams to resolve customer issues quickly and efficiently
• Safeguard organizational and personal information confidentially
• Respect and enforce company policies, processes, and core values
• Foster teamwork and promote clear communication
• Develop both personal and professional skills continuously

Benefits

• Competitive salary and benefits package
• Generous vacation policy
• Insurance
• Group RRSP plan