Senior Technical Support Engineer

Join Vonage and help us innovate cloud communications for businesses worldwide! As a Senior Technical Support Engineer, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

Requirements

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development