Customer Support Representative
VoriUnited States
Posted February 20, 2026
Full Time
About the Company
Vori is a modern operating system for grocery retailers, offering a unified platform for inventory management and point-of-sale systems. By digitizing tasks and aggregating data into actionable insights, Vori helps grocers optimize operations across replenishment, pricing, marketing, labor, and supply chain management. Founded in 2019 by Stanford engineers with expertise from tech giants like SpaceX, Google, and Facebook, Vori provides a competitive edge for small and mid-sized supermarkets to navigate industry challenges.
Job Description
As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware.
Requirements
- 1–3 years of experience in technical support, customer support, or retail technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required