Customer Experience Designer - 12 month contract (Maternity Leave Replacement)
VOSKERMontreal, Quebec, Canada
Posted March 23, 2026
Full Time
About the Company
VOSKER is a North American leader in remote area surveillance.
Job Description
VOSKER is looking for a hands-on Customer Experience Designer to turn insights into action, map real customer journeys, and build efficient processes that strengthen collaboration between CX, Marketing, Customer Service, and Product. The role involves bringing customer experience to life across teams and initiatives, with a focus on hands-on CX work, research, journey mapping, prototyping, and optimization.
Requirements
- 4-6+ years of experience in Customer Experience, UX Design/Research, Product Management, or related fields
- Bachelor’s degree in Design, UX, Marketing, Business, or a related field
- Strong experience in pain point analysis, customer journey mapping, and user flow design
- Experience collaborating closely with Marketing, Customer Service, and Product (UX/PO) teams
- Excellent communication and interpersonal skills in French and English (or English only)
Benefits
- wellness account
- free access to a healthcare professional online 24/7
- Employee Assistance Program (EAP)
- Comprehensive group insurance
- group retirement savings plan (RRSP) with employer contributions
- Additional benefits for new parents during maternity/paternity leave