Support Analyst
Voyager Internet LtdChristchurch, Canterbury, New Zealand
Posted April 14, 2026
Full Time
About the Company
Voyager is a true-blue, down-to-earth, 100% Kiwi owned telecommunications provider that delivers ultra-fast broadband, voice, domain name, and hosting services to thousands of businesses and homes around New Zealand.
Job Description
We are seeking a dedicated and motivated Helpdesk professional to join our team in Christchurch. You will take the lead in providing customer service and technical support to our nationwide customer base. As a support analyst, you will be responsible for supporting our clients and providing resolution on calls regarding broadband, voice, and internet services.
Requirements
- Minimum 1 year's experience working in a contact center environment
- Knowledge of Linux, Windows and MAC operating systems
- Intermediate knowledge of internet technologies - networking, DNS, broadband and VoIP, including configuration of VoIP devices and broadband routers
- A strong command of the English language, both verbal and written is essential
- A positive attitude and strong attention to detail
- A passion for delivering awesome customer service
- Ideally a Level 6 IT Diploma or vendor equivalent qualification or certifications in Networking (CCNA, JNCP, or NSE), or VoIP
- Previous experience in Telecommunications, IT helpdesk or contact centre environments is preferable
Benefits
- Ongoing support for your professional development
- Paid Birthday Leave and Long Service Leave
- Free parking provided on site in Christchurch
- A pool table and a fully equipped kitchen and break area
- Barista coffee, regular social events, and Friday drinks
- Company Internet / Services allowance
- Friends and Family offers for our services
