HEAD OF E-COMMERCE

Welcome to this recruitment process with Vueling! We are a leading low-cost airline with a strong commercial ecosystem and a unique culture that values teamwork and collaboration. The Head of E-Commerce will be responsible for defining and scaling the digital commercial strategy across all customer-facing digital touch points, ensuring revenue growth, customer engagement, and operational efficiency.

Requirements

• Define and execute the digital commercial strategy across desktop, mobile web, and app platforms
• Oversee and align UX/UI research, design, and content operations across the entire digital journey
• Manage and optimize the acquisition-to-payment experience within owned digital booking channels
• Own the post-booking digital customer journey from a commercial and operational perspective
• Support the digital commercial lifecycle communication strategy across pre-booking, booking, and post-booking phases
• Define and activate customer segmentation and personalization strategies across the digital commercial lifecycle
• Build, scale, and govern a continuous experimentation and optimization framework across digital channels
• Drive the digital analytics and optimization loop across owned digital channels

Benefits

• Staff travel
• Discounts
• Flexible working model