ITSM Governance Lead
W. R. GraceMuntinlupa, Philippines
Posted March 17, 2026
Full Time
About the Company
Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals.
Job Description
The ITSM Governance Lead owns day-to-day service governance across Incident/Service Request, Major Incident Management, Problem Management, Change Management, and Knowledge Management. The role ensures prompt response to disruptions and requests, minimizes risk through disciplined change practices, and maintains accurate, accessible knowledge to accelerate problem resolution.
Requirements
- Bachelor’s degree and 3+ years in IT operations/service delivery or process governance (ITIL/COBIT familiarity)
- Hands on experience with ServiceNow ITSM (Incident, Request, Problem, Change, Knowledge) and Performance Analytics/reporting
- Proven facilitation skills (CCB/operational reviews), strong data literacy, and ability to drive cross functional alignment
Benefits
- Guaranteed 14th month Pay
- Above-market Retirement Plan Design
- LinkedIn Learning Access
- Established Performance Incentive Program
- HMO coverage for employees on day 1
- Free HMO coverage for up to 3 qualified dependents
- Educational Assistance
