ServiceNow ITSM Admin
W. R. GraceMuntinlupa, Philippines
Posted March 9, 2026
Full Time
About the Company
W. R. Grace enables industries to enhance modern life through specialty chemicals and solutions.
Job Description
The ServiceNow ITSM Admin provides administrative assistance for the ITSM module and technical support across IT, HR, S2P, and MDM helpdesks.
Requirements
- 3ā5+ years administering ServiceNow (ITSM) in a multiāhelpdesk environment.
- Handsāon with roles/groups, SLAs, catalog/workflows, notifications, UI policies/business rules, Flow Designer, and update sets.
- Experience leading or mentoring support specialists; strong triage and stakeholder communication skills.
Benefits
- Guaranteed 14th month Pay
- Above-market Retirement Plan Design
- LinkedIn Learning Access
- Established Performance Incentive Program
- HMO coverage for employees on day 1
- Free HMO coverage for up to 3 qualified dependents
- Educational Assistance
