Senior Service Desk Technician - #2842

We are seeking a Senior Service Desk Technician to lead a team of Service Desk technicians and provide guidance and support. The ideal candidate will have a bachelor's degree in Information Technology or a related field and 7+ years of experience in a Service Desk environment.

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent combination of experience and education
• 7+ years of experience in a Service Desk environment, with experience in a team leadership role
• Proven ability to lead and motivate a team, providing direction and support to achieve desired outcomes
• Strong technical skills in troubleshooting and resolving a variety of IT issues, including hardware, software, and network problems
• Experience with IT Service Management (ITSM) practices, including ITIL (Information Technology Infrastructure Library)
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short and long-term disability coverage
• Education reimbursement
• 401(k)
• Performance bonuses
• Employee stock program