Senior Support Technician
VertilocityMaryland, United States • Frederick, Maryland, United States
Posted November 17, 2025
Full Time
About the Company
Vertilocity is a leading managed services provider with a strong reputation for delivering high-quality IT services to clients across the country.
Job Description
Vertilocity is seeking a Senior Support Technician to manage incidents using solid problem solving and a broad understanding of technology. The successful candidate will have strong IT skills, excellent communication skills, and a customer-oriented approach. The role involves providing assistance to Support Technicians and creating value for clients to help preserve Vertilocity's reputation and business.
Requirements
- 3+ years technical experience
- Professional Information Technology Certifications
- Previous customer support or service experience
- Knowledge of computer and networking fundamentals
- Experience with basic Microsoft Products
- Experience with Office 365 products, services and management
- Experience with RMM and PSA tools; Connectwise Manage, Automate preferred
- Microsoft MCSA Certification
- Datto, Fortinet certifications a plus
Benefits
- Unlimited Paid time off policy
- 9 Paid Holidays
- Medical, Dental, & Vision benefits
- 401k, with company match, and safe harbor contribution
