Waldrop Mechanical Services - Dispatcher

This position is for a Dispatcher for Waldrop Mechanical Services, focusing on monitoring and responding to calls, dispatching technicians, and providing customer support. The dispatcher will handle appointments, schedule service calls, and ensure customer satisfaction. The role requires a proactive and organized individual with excellent communication and organizational skills.

Requirements

• Monitor and respond to voicemail messages and incoming calls promptly
• Dispatch technicians to service calls based on availability, location and priority
• Answer phones courteously and professionally
• Prepare and organize next-day service calls
• Track and log technician hours
• Assist with preparation of monthly and quarterly reports
• Perform additional administrative and dispatch-related duties