Customer Success Engineering Manager
WalkMeAustin, Texas, United States • Raleigh, North Carolina, United States
Posted December 22, 2025
120000 - 165000 USD year
Full Time
About the Company
WalkMe is a pioneer in the Digital Adoption Platform (DAP) and has a powerful partnership with SAP.
Job Description
WalkMe is seeking a Customer Success Engineering Manager to lead, grow, and enable a high-performing CSE organization. The CSE Manager will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts.
Requirements
- 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.)
- 2+ years of people management or leadership experience preferred
- Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows
- Ability to understand business needs and translate them into effective WalkMe solutions
- Skilled in report interpretation and AI insight usage to drive decisions and actions
- Excellent communication and stakeholder management across business and technical teams
- Strong organizational skills with ability to manage multiple workstreams and priorities
- Passion for coaching talent, improving operational maturity, and driving measurable outcomes
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- $120,000 - $165,000 a year