Senior Customer Experience Manager

Warp is an AI-native employee management platform that runs itself. The company is looking for a Senior Customer Experience Manager to lead the support org and build a team that delivers great customer experiences.

Requirements

• 5–8 years in support operations or a customer-facing leadership role with meaningful time at a fintech, HRIS, or payroll platform
• Deep knowledge of payroll, including debugging tax filing errors, untangling multi-state compliance issues, and explaining garnishments to HR admins
• Ability to hold people accountable without losing them and to communicate with precision at every level
• Data-fluency, product-mindset, and a bias towards action

Benefits

• Full benefits
• Equity