Help Desk Assistant - University Libraries

The Help Desk Assistant position is a customer service representative for WashU Libraries, responsible for assisting patrons with research needs and use of library resources. The position requires mature judgment, supervisory skills, and knowledge of the library organization. The incumbent will contribute to routine shelving and stacks maintenance duties and assist with training and supervision of Help Desk student assistants.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education
• No specific certification/professional license is required for this position
• No specific work experience is required for this position
• Skills in Academic Disciplines, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Iliad, Innovative Interfaces Millennium, Integrated Library Systems, LC Classification, Learning New Technologies, Learning Processes, Library Services, Multitasking, Negotiation, Organizing, Problem Analysis, Problem Resolution, Research Training, Supervision, System Designs, Work Collaboratively

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages
• Free Metro transit U-Pass
• Defined contribution (403(b)) Retirement Savings Plan
• Wellness challenges
• Annual health screenings
• Mental health resources
• Mindfulness programs and courses
• Employee assistance program (EAP)
• Financial resources
• Access to dietitians